Service

Full-Cycle Partner Support

About Yuanfa

We provide solutions ranging from individual equipment procurement to complete energy project supply chains. Main products include solar power systems, power and distribution transformers, medium- and low-voltage switchgear, distribution panels, power cables, inverters, and related electrical accessories. Our integrated solutions cover power generation, energy storage, transmission, and distribution.

Certified under the ISO 9001 and ISO 14001 International Management Systems
Comprehensive Third-Party Quality Inspection Reports and After-Sales Guarantees
Certified with UL safety certification in compliance with applicable UL product standards
Expert-Level Engineering and Technical Guidance Services
团队协作场景

Customer-centric, professional, and efficient

Service Philosophy

Leveraging our comprehensive service system and global service network, we break down geographical boundaries, providing full support from initial consultation to after-sales guarantee, ensuring every collaboration is worry-free, efficient, and hassle-free.

Compliance and Adaptation

We strictly adhere to international standards such as IEC, CE, and UL, and combine them with the power grid regulations of various countries to provide compliant services and product compatibility.

Customized Exclusive

We gain a deep understanding of our clients' needs and provide customized services throughout the entire process, from solution design and R&D to production implementation.

High-efficiency response

24/7 service support, rapid coordination with overseas branches, and efficient follow-up throughout the entire process ensure project progress.

Service Guarantee

Pre-sales Service
Sales Service
After-sales Service

Custom Solution Design

Professional team to meet customer needs and provide scenario‑based power transmission and distribution solution design.

Free Quotation & Testing Support

Free provision of product technical parameters, sample testing, and quotation services.

Grid‑Standard Technical Consultation

Answering technical questions regarding international standard adaptation and grid specification matching.

Order Progress Monitoring

Real‑time tracking of production progress and order status feedback to customers.

Complete Document Supply

Providing a complete set of documents including product production testing reports and certification documents.

Logistics & Customs Assistance

Assisting customers with logistics, customs clearance, and other related matters.

Warranty Parts Support

Free repair and replacement of faulty parts during the product warranty period.

24/7 Technical Support

24/7 technical consultation and rapid response to overseas customer inquiries.

Overseas On‑site Service

On‑site guidance for installation and commissioning overseas can be arranged by technical personnel upon request.

Global Service Network

Breaking geographical boundaries, providing services globally.